Privacy Policy

Last updated: June 25, 2025

At PICOTTI, (“we”, “our”, or “us”), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with applicable laws, including Quebec’s Law 25 and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you interact with our site, we may collect the following types of personal information:

  • Your name, email, phone number, and mailing address
  • Account details (name, email, encrypted password)
  • IP address, device type, browsing data (with consent)
  • Order history and food preferences

 2. Why We Collect Your Data

We collect and process your data for legitimate purposes such as:

  • Processing and fulfilling your orders
  • Managing your user account
  • Personalizing your experience on the site
  • Communicating with you regarding your orders or inquiries
  • Sending newsletters or promotional content (with your consent)
  • Running targeted and retargeted marketing campaigns
  • Providing real-time assistance via chatbot
  • Ensuring transaction security and legal compliance

3. Consent and Your Rights

We always ask for your clear and informed consent before collecting personal data.

You have the right to:

  • Access the data we hold about you
  • Correct or update your data
  • Request deletion of your data (unless retention is required by law)
  • Request a portable version of your data
  • Withdraw your consent at any time
  • File a complaint with the Commission d’accès à l’information du Québec

To exercise any of these rights, write to us at: [email protected]

4. User Accounts

If you create an account on our website:

  • Your login information is stored securely
  • You can view or modify your profile and history
  • You may request to delete your account at any time
  • Once deleted, your personal data is removed within 30 days (except for data we must retain by law)

5. Targeted Advertising & Retargeting

With your consent, we may show you tailored ads through:

  • Meta (Facebook & Instagram Ads)
  • Google Ads and related platforms

You can opt out at any time via:

  • Digital Advertising Alliance: www.aboutads.info
  • Google Ad Settings: adssettings.google.com
  • Facebook Ad Preferences: facebook.com/adpreferences/ad\_settings

6. Chatbot & Customer Support

Our chatbot may collect your name, email, and the content of your message to assist you efficiently. These interactions may be stored securely and reviewed internally to improve our service. You may request deletion of chat conversations.

7. Data Sharing

We only share your personal data with trusted third-party providers who help us operate the site or deliver services, such as:

  • Payment platforms
  • Online ordering or reservation tools (e.g., UEAT)
  • Email marketing systems
  • Analytics and ad platforms (e.g., Google Analytics, Meta Pixel)

We do not sell or rent your personal data.

8. Data Retention

We retain personal data only as long as necessary:

  • Order and billing data: 7 years (tax compliance)
  • Newsletter subscription: until you unsubscribe or after 2 years of inactivity
  • User account: deleted after 3 years of inactivity or at your request
  • Cookie and tracking data: 6 months max

9. Security of Your Data

We take data security seriously. Our measures include:

  • HTTPS encryption
  • Secure Canadian servers
  • Restricted access to sensitive information

In case of a data breach, we will notify affected users within the legal time limits established by Law 25.

10. Cookies & Tracking Tools

Our site uses cookies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Measure traffic and personalize marketing

Facebook

Purpose pending investigation

Usage

We use Facebook for display of recent social posts and/or social share buttons. Read more about Facebook

Sharing data

For more information, please read the Facebook Privacy Statement.

Purpose pending investigation

Name
_fbp
Expiration
Function
Name
_js_datr
Expiration
Function
Name
_fbc
Expiration
Function
Name
fbm*
Expiration
Function
Name
xs
Expiration
Function
Name
wd
Expiration
Function
Name
fr
Expiration
Function
Name
act
Expiration
Function
Name
datr
Expiration
Function
Name
c_user
Expiration
Function
Name
csm
Expiration
Function
Name
sb
Expiration
Function
Name
actppresence
Expiration
Function
Name
*_fbm_
Expiration
Function

Google Fonts

Purpose pending investigation

Usage

We use Google Fonts for display of webfonts. Read more about Google Fonts

Sharing data

For more information, please read the Google Fonts Privacy Statement.

Purpose pending investigation

Name
Google Fonts API
Expiration
Function

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
wpEmojiSettingsSupports
Expiration
Function
Name
wordpress_test_cookie
Expiration
Function
Name
wp_lang
Expiration
Function
Name
wp-settings-time-3
Expiration
Function
Name
wordpress_logged_in_fcdfd9875811ec2982fcc33d6b0b78b4
Expiration
Function
Name
fusionredux_current_tab
Expiration
Function
Name
debug
Expiration
Function
Name
wp-settings-time-4
Expiration
Function
Name
scribe_extension_state
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
_ga
Expiration
Function
Name
_ga_2ZQ5JH2FHZ
Expiration
Function
Name
mp_a36067b00a263cce0299cfd960e26ecf_mixpanel
Expiration
Function
Name
_ga_RH87KPPCEY
Expiration
Function
Name
_gcl_au
Expiration
Function
Name
_ga_13VV9DRH9L
Expiration
Function
Name
breeze_folder_name
Expiration
Function
Name
wordpress_logged_in_622f6239adda5340bce6e0860db09967
Expiration
Function
Name
/wp-admin/admin.php-elfinder-toolbarhideswp_file_manager
Expiration
Function
Name
/wp-admin/admin.php-elfinder-lastdirwp_file_manager
Expiration
Function
Name
PHPSESSID
Expiration
Function
Name
_ga_GGHEVXXP22
Expiration
Function
Name
_ga_PXLBR3VXFS
Expiration
Function
Name
_ga_7B9FKYVV22
Expiration
Function
Name
_ga_XBBHT87T51
Expiration
Function
Name
wp-settings-time-6
Expiration
Function
Name
loglevel
Expiration
Function
Name
_tt_enable_cookie
Expiration
Function
Name
_ttp
Expiration
Function
Name
_ga_WPSY95416R
Expiration
Function
Name
wp-settings-9
Expiration
Function
Name
wp-settings-time-9
Expiration
Function
Name
wordpress_logged_in_7f34377311ace7a0948dcb4e55056cfd
Expiration
Function
Name
fusionPanel
Expiration
Function
Name
cmplz_functional
Expiration
365 days
Function
Name
cmplz_preferences
Expiration
365 days
Function
Name
cmplz_marketing
Expiration
365 days
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_cookie_data
Expiration
365 days
Function
Name
wp-settings-time-8
Expiration
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
fusionCopyType
Expiration
Function
Name
fusionCopyContent
Expiration
Function
Name
off_canvas_1601
Expiration
Function
Name
wp-settings-8
Expiration
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_statistics
Expiration
365 days
Function
Name
wpcode_scroll_position
Expiration
Function
Name
ate-maiya-info
Expiration
Function
Name
wpml-available-translators-notice-dismissed
Expiration
Function
Name
ate-maiya-info_39346364-3766-5833-b966-663437343861
Expiration
Function
Name
wp-wpml_current_admin_language_d41d8cd98f00b204e9800998ecf8427e
Expiration
Function
Name
wp-wpml_current_language
Expiration
Function
Name
wp-autosave-1
Expiration
Function
Name
continueReview
Expiration
Function
Name
wssplashchk
Expiration
Function
Name
off_canvas_1826
Expiration
Function
Name
wordpress_logged_in_6c8441cceeea6c2c445abdd1162021f1
Expiration
Function
Name
__mplss_v8v3xopi
Expiration
Function
Name
wp-settings-time-11
Expiration
Function
Name
wp-settings-11
Expiration
Function
Name
wp-settings-time-2
Expiration
Function
Name
wp-settings-time-12
Expiration
Function
Name
cf_clearance
Expiration
Function
Name
wordpress_logged_in_f8fa522311f93e6559f9987d46576bfc
Expiration
Function
Name
wpe-auth
Expiration
Function
Name
__cf_bm
Expiration
Function
Name
_grecaptcha
Expiration
Function
Name
adobeCleanFontAdded
Expiration
Function
Name
wp-settings-time-14
Expiration
Function

You can manage or disable cookies through your browser or via the cookie banner shown when you first visit the site.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be published on this page with the updated date. By continuing to use our services, you accept the revised terms.

12. Contact Us

PICOTTI – Data Protection Officer
Email: [email protected]
3413 Boulevard Le Carrefour, Laval, QC H7T 0M9, Canada